Manage My Membership
Membership Cancellation & Suspension
Manage your membership via our Active World membership app or by submitting a request form below for our team to help you with your request.-(1400-x-1000-px)-(6).png?lang=en-au&ext=.png&width=640&height=480&mode=crop)
Suspend My Membership
Heading on holidays or looking to just take a break, suspending your membership is easy via our Active World membership app. See the how to steps in our guide below.
Suspension conditions: All memberships can be placed on suspension for $5 per week for a minimum 2 weeks and maximum 6 weeks per year. At least 1 days notice is required.
If you are suspending your membership due to medical reasons, please submit a Medical Suspension Request form and attach your Medical Certificate for our staff to help you place your membership on hold for $0.
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Cancel My Membership
We are sorry to see you are looking to cancel your direct debit membership with us at TRAC.
We have removed the hurdles to cancelling your membership, simply fill out the Cancellation Request Form below.
Cancellation conditions: A 30 days notice period is required on all memberships.You will continue to have access to our venue until your 30 days have ended.
Manage your GOswim membership
Managing your GOswim membership with us is easy via our Active World membership app. Let's us know if you cannot make it to a lesson to be able to book a make-up lesson for a later date or even change your class day and time.-(1400-x-1000-px)-(7).png?lang=en-au&ext=.png&width=640&height=480&mode=crop)
Book a Make Up Lesson
Missed a GOswim lesson - book your make-up lesson to ensure you or your child continue to progress your swimming skills.
Click below to find out how to book a make up lesson.
Make-up lessons are based on availability for the students current level. Remember to let us know in advance if you cannot make it to a weekly lesson, to be eligable for a make-up lesson. See our Policy below.
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Change My Class
We understand that schedules change, you can change your GOswim lesson time and/or day within our app.
See all the steps in our guide below bto change your lesson. Lesson changes are based on availability.
If the student is progressing to a new GOswim level please speak to our team in centre to help you out.
Terms & Conditions Expand all
Make-Up Lessons Policy
The following terms and conditions apply with make-up lessons.
- A maximum of three makeup lessons are available per student, per calendar year.
- All makeup lessons must be booked through Active World.
- Lessons that you are unable to attend and wish to book a makeup lesson for must be marked absent a minimum of 2 hours prior to the start of class time.
- If you do not notify us of your absence no make-up lessons will be offered.
- Credits will not be added for make-up lessons at any time.
Suspension Policy
Suspension conditions: All memberships can be placed on suspension for $5 per week for a minimum 2 weeks and maximum 6 weeks per calendar year. At least 1 days notice is required.
Medical Suspensions
If you are suspending your membership due to medical reasons, you may be eligable for the $5 per week fee to be waived. You will need to provide a medical certifcate and requests will be managed on a case by case basis.
