Your membership app
We believe all our members health & fitness journey should be powered by innovative technology. The Active World app was specifically designed to improve your experience with us! The app will give you greater control of your membership and our programs offered in Centre!
The Active World app allows you to link your family memberships to manage from the one account and will give you greater visibility of your progress and achievements when visiting us!
Our staff are here to help! Active World is built to improve communication with our team – so if you need us, we are a click of a button away to start chatting!
Download the app today to get started and bring your membership into the palm of your hand!
Your Active World self-managed portal will allow you to:
- Manage your account details
- Update your payment details
- Check for your next payment
- Buy a new membership
- Buy a visit pass
- Scan in using a digital access card – for when you forget your pass!
- Book into your Group Fitness Classes
- View upcoming classes
- Advise of us of your GOswim non-attendance and book make-up lessons
- Track your GOswim learning pathways and progression
- Send and receive messages to the Centre staff
Watch our short video on all the things Active World will allow you to do!
Download the app to login or sign up - use the code TRAC
Get started as an existing member
As an existing member (If you have joined online or in Centre), we have set you up using the email you provided us upon joining – all you have to do is reset your password!
1. Download the Active World App
2. Use the facility code TRAC
3. Select forgot password to reset your account – follow the prompts
4. Login once ready and create your quick access code – 4 digits
5. Now you're in! Check your programs or book into a new class!
Watch this quick video on how to set up your app
Get started as a new member
Looking to join our community! WELCOME!
It's super easy to get you started!
1. Download the Active World App and select Sign Up
2. Use the facility code TRAC
3. Create your quick access code – 4 digits
4. Now you're in!
5. Click Book/Buy - Select your preference
6. Follow the prompts to get started!
For more information about specific memberships or class bookings see our FAQs below.
Watch this quick video on how to join!
Frequently asked questions Expand all
Does the App work on iPhones and Android?
I am creating an account, but it says an account already exists.
If you are already a member with us, we have set you up using the email you provided us upon joining – all you have to do is reset your password!
This means once you reset your password and login all your membership information will be ready for you to check!
How do I book into a GOswim class?
To book yourself or your child into a GOswim lesson all you need to do is select Book/Buy from your apps home screen. Select Book Class, select member or add a new member, click Add and then select GOswim in the Activity field, you will then be asked to select the person you wish to book into that lesson. If you or your child is already in a class, it will show you available classes to book a make up lesson. If you are not current member of GOswim, you will be asked some questions on your swim ability then recommended a class to enrol into. At this stage you will need to buy a new membership to book the class. The app will take you through the process.
How do I book into a Group Fitness Class?
To book yourself into a Group Fitness session all you need to do is select Book/Buy from your apps home screen. Select Book Session, selct Group Fitness, click Book for your desired session, you will then be asked to select the person you wish to book into that class. If your membership includes access to classes, the fee will display as $0, if it does not include access, you can pay the relevant causal fee to book in.
My children’s memberships are not showing in my account.
If you have multiple memberships with us in the centre – this could be yourself and your children, you should be able to see them within your account. If you cannot, please talk to our team next time you are in the centre or message us on the app to check the email address you have used to login is the primary email on all your memberships. If your child is not currently a member, you can sign them up in the app.
Can I add my partner or a relative to my account?
Yes, you can! If you would like to share your child's GOswim or other program progress with a family member, you can add them as a relative. From the home screen of the app, click on the 3 lines in the top left-hand corner (next to our centre logo). This will bring up the task bar on the left of your screen. Now select “MY RELATIVES” - you are able to view, add or remove relatives. Once added to your profile, the relative can download the app onto their phone and login using the same information on the relative profile (the email address you used). They will be able to see everything except personal details and account information
How do I contact the centre on the app?
We have made sure that we are only the click of a button away should you need to contact us! All you have to do is select “MESSENGER” from the home screen or the task bar to chat with our team.
How do I update my billing details?
We understand billing details need to be easy to update and change! So, we have made it simple! From the home screen of the app, click on the 3 lines in the top left-hand corner (next to our centre logo). This will bring up the task bar on the left of your screen. Select “MY BILLING DETAILS” to see your current information. Select “EDIT” at the top of any section you wish to update your details in – don't forget to hit SAVE!
What are ‘My Awards’?
Awards are given when you or your child reach a milestone! Mostly used in our GOswim program, you or your child will be able to see all the achievements and what they can work towards!
What is ‘Pathway’?
The Pathway feature will give you a map view of how far you or your child have come in their GOswim program! It will show you what levels are next and what learning outcomes need to be achieved to progress.
My email address has changed, how do I update it?
Login to your app and update your email address on your personal profile page.
Is the app free?
It sure is!
I just changed my class day/time however the app has our original day/time listed.
The App and Active World sync in live time. If your class day is showing incorrectly in your schedule, please contact the centre to ensure you are booked into the correct class.
My App doesn’t show the update.
Anyone with an IOS (Apple) you just need to update your device.
If you don't have auto update selected Go to APP Store -> Click Today (Bottom Left Hand Side) -> Click your profile pic (top right hand side) -> scroll down to active world app and click update.